FAQs

General

Tailor Skincare is available from our online store. To see our list of stockists, click here.

Tailor has three founding principles:

  1. Ingredients: Tailor will only use ingredients which benefit the mind, body and skin
  2. Earth: Tailor will strive to make environmentally responsible business decisions
  3. Animals: Tailor believes animal rights are paramount

Tailor Masque can be used as a pimple treatment. Just dab it on to pimples or problem areas, let it dry, then wash it off. Repeat as necessary.

Absolutely!  Tailor Products are designed with sensitive skin in mind.

If you have any concerns we recommend a patch test first.

Eczema is caused by a variety of factors some of which are dietary and some are factors from the products we use on our skin. Tailor Skincare is formulated to be gentle and soothing on eczema prone skin. But if you have any concerns we recommend a patch test first.

Take our online skin consultation and we’ll give you some recommendations for the best Tailor products for your skin.

Renew, Hydrate and Serum, are all suitable for use around the eye area.

Our products are designed for all ages, pick based on your skin type and try Renew for antiaging benefits.

When formulating Renew we made sure that it would suit all skin types from oily breakout prone skin through to dry and sensitive skin.

You can read more about Renew test results here

 

 

Unfortunately we don’t make a sunscreen, read why here https://tailorskin.co/skincare-blog/the-truth-about-sunblock/

General order of use:

  • Oil Cleanse –  morning and night
  • Polish (used as a mask) or Masque – 1 or 2 times per week
  • Polish (used as a scrub) or Dry Cleanse  –  2 to 4 times per week
  • Renew – morning and night
  • Hydrate – morning and/or night, great as an eye gel too
  • Moisture/Your Blend Moisture – morning and night
  • Serum – morning and/or night

TAILOR POLISH

Apply a small amount to damp skin and gently massage in circular motions to exfoliate or apply and leave 10-15 min to use as a detox mask . Rinse well with warm water.

TAILOR MASQUE

Apply Tailor Masque to a dry face and neck. Let dry for 10-20 min. Wash with warm water and facecloth.

TAILOR MOISTURE/YOUR BLEND MOISTURE

Massage one or two pumps over face and neck after cleansing (Use after Renew if applicable) .

TAILOR OIL CLEANSE

Massage over dry skin in circular motions for 30 seconds. Concentrate on areas with a lot of make up. For best results gently remove with a warm, damp facecloth.

TAILOR DRY CLEANSE

After Cleansing with Tailor Oil, pour 1/2 a tsp of Tailor Dry Cleanse into a wet palm, rub wet palms together to activate the mix and make a paste. Massage paste over face and neck.

TAILOR HYDRATE

Massage a few drops ( a little goes a long way) of Tailor Hydrate over face, neck and eye area morning and night or as needed on dry skin. Can also be used as a hydration masque, apply generously, leave for 10-20 min then rinse or wipe off.

TAILOR SERUM

Gently massage 2-5 drops over face, neck and eye area.  Use morning and night or as needed on dry skin.

 

Shipping Terms and Conditions

Shipping is free to all orders New Zealand wide. For international orders shipping is a flat rate fee of $10 or free for all orders over $100.

After placing your order expect 1-5 days for processing and packing.

You will receive tracking info via email when your order is being processed.

After your items are dispatched the below time frames for delivery apply.

Place Time
North Island 2-3 working days (+ 2-3 working days for rural
delivery)
South Island 3-4 working days (+ 2-3 working days for rural
delivery)
International orders 6-10 working days

If your order has not arrived within the time frame that is applicable to your order, please check with Courier Post  or us at info@tailorskin.co

Please note our office and dispatch is closed on weekends and public holidays.

Returns

We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at info@tailorskin.co and we will do our utmost to resolve the issue. If within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price. Please note we can only refund if goods are deemed to be faulty.

Return address:

Tailor Skincare
PO Box 14431
Kilbirnie 6211
Wellington
New Zealand

Ingredients & Products

Where we source our ingredients from is very important and our Team has made it their mission to ensure all ingredients are sourced from the best local and international suppliers. We’ve been to visit our local suppliers, seen the trees and the cold pressing oil facility. We have to say they scored a 10 out of 10 for product quality and you can rest assured that all Tailor Skincare ingredients are cruelty free.

All Tailor Skin Care products are made from natural and organic ingredients, with no harsh chemicals, fillers or parabens. Check out our full list of ingredients – here.

All Tailor Skincare products are made in New Zealand. Our products are made in small batches and batch tested. Each batch is unique, but always has its inherent quality maintained.

Tailor Mini Packs contain five minis of our most popular products and are a great way to sample the range. We also have a 3 pack of Tailor Masque with individually wrapped samples.

Our products come in the following sizes;

  • Tailor Renew – 30ml
  • Tailor Masque – 50ml
  • Tailor Moisture – 50ml
  • Tailor Mist – 100ml
  • Tailor Hydrate – 50ml
  • Tailor Serum – 30ml
  • Tailor Oil Cleanse – 100ml
  • Tailor Dry Cleanse – 100ml
  • Tailor Balm – 15ml
  • Mini Dry Cleanse – 15ml
  • Mini Oil Cleanse – 15ml
  • Mini Hydrate – 15ml
  • Mini Moisture – 15ml
  • Masque 3 Pack – 3 Pack of 7ml samples

At Tailor we have a cruelty free policy, meaning all of our products are tested on humans, not animals.

The essential oils we use in our Tailor Skincare formulas are in small concentrations and are widely accepted as safe to use when pregnant. However, if you have any concerns, we recommend consulting your doctor.

Because we use natural ingredients our products do not last the best part of a century. But you will find a best before date on each product so you know how long the product is at it’s best for.

Question not covered?

Contact us on info@tailorskin.co We would love to hear from you.