FAQs

General

Sometimes our pump lids can take a quite a few pumps to get going the first time,  try pumping up to 20 times, it may just be slow to start.

It was working, till I dropped it… No worries you can order a replacement pump lid here.

TAILOR OIL CLEANSE

Massage over dry skin in circular motions for 30 seconds. Concentrate on areas with a lot of make up. For best results gently remove with a warm, damp facecloth. Wipe off, not rinse off formula.

TAILOR POLISH

Apply a small amount to damp skin and gently massage in circular motions to exfoliate or apply and leave 10-15 min to use as a detox mask. Rinse well with warm water.

Recommended for use every other day.

TAILOR RENEW

Gently massage 1-2 pumps over face, neck and eye area.  Use before your chosen moisturiser.

Suitable for everyday use.

TAILOR HYDRATE

Massage a few drops ( a little goes a long way) over face, neck and eye area. Use alone or under your chosen moisturiser (use after Renew if applicable).

Excellent as an eye gel.

Can also be used as a hydration masque, apply generously, leave for 10-20 min then rinse or wipe off.

Suitable for everyday use.

TAILOR MOISTURE/YOUR BLEND MOISTURE

Massage one or two pumps over face and neck after cleansing (Use after Renew if applicable) .

Suitable for everyday use.

General order of use:

  • Oil Cleanse –  morning and night
  • Polish (used as a mask)  – 1 or 2 times per week
  • Polish (used as a scrub) –  2 to 4 times per week
  • Renew – morning and night
  • Hydrate – morning and/or night, great as an eye gel too
  • Moisture/Your Blend Moisture – morning and night

Renew, Hydrate and Moisture, are all suitable for use around the eye area.

Our products are designed for all ages, pick based on your skin type and try Renew for antiaging benefits.

Breakouts can be caused by a range of factors, we recommend a holistic aproach to address any underlying issues as well our Your Blend Routine with Renew for best results.

You can read more here:

What Causes Acne Breakouts

Hormones and Breakouts

Gut-skin Connection

Nutrition for Healthy Skin

Absolutely!  Tailor Products are designed with sensitive skin in mind.

If you have any concerns we recommend a patch test first.

Eczema is caused by a variety of factors some of which are dietary and some are factors from the products we use on our skin. Tailor Skincare is formulated to be gentle and soothing on eczema prone skin. But if you have any concerns we recommend a patch test first.

Tailor Skincare is available from our online store. To see our list of stockists, click here.

Shipping Terms and Conditions

Shipping is free to all orders New Zealand wide. For international orders shipping is a flat rate fee of $10 or free for all orders over $100.

Customers outside New Zealand may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements.

After placing your order expect 1-5 days for processing and packing.

You will receive tracking info via email when your order is being processed.

After your items are dispatched the below time frames for delivery apply.

Place Time
North Island 2-3 working days (+ 2-3 working days for rural
delivery)
South Island 3-4 working days (+ 2-3 working days for rural
delivery)
International orders 6-10 working days

If your order has not arrived within the time frame that is applicable to your order, please check with Courier Post using the tracking info in your email or contact us at info@tailorskin.co

Please note our office and dispatch is closed on weekends and public holidays.

Returns

We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at info@tailorskin.co and we will do our utmost to resolve the issue. If within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price. Please note we can only refund if goods are deemed to be faulty.

Return address:

Tailor Skincare
PO Box 14431
Kilbirnie 6211
Wellington
New Zealand

Ingredients & Products

Where we source our ingredients from is very important and our Team has made it their mission to ensure all ingredients are sourced from the best local and international suppliers. We’ve been to visit our local suppliers, seen the trees and the cold pressing oil facility. We have to say they scored a 10 out of 10 for product quality and you can rest assured that all Tailor Skincare ingredients are cruelty free.

All Tailor Skin Care products are made from natural and organic ingredients, with no harsh chemicals, fillers or parabens. Check out our full list of ingredients – here.

All Tailor Skincare products are made in New Zealand. Our products are made in small batches and batch tested. Each batch is unique, but always has its inherent quality maintained.

We have our Tailor Mini Kits, a great way to try Tailor for a few weeks before investing in our full size products.

At Tailor we have a cruelty free policy, meaning all of our products are tested on humans, not animals.

The essential oils we use in our Tailor Skincare formulas are in small concentrations and are widely accepted as safe to use when pregnant. However, if you have any concerns, we recommend consulting your doctor.

Because we use natural ingredients our products do not last the best part of a century. But you will find a best before date on each product so you know how long the product is at it’s best for.

Question not covered?

Contact us on info@tailorskin.co We would love to hear from you.