DELIVERY TIMEFRAMES
Expect 1-5 days for processing and packing your order.
If your order contains pre sale or backordered products your order will be held at packing until all items are available.
You will receive tracking info via email when your order is dispatched.

After dispatch, the below time frames for delivery apply.
Please note, additional delays may occur during New Zealand public holiday periods.

Place

Time

North Island

2-3 working days (+ 2-3 working days for rural delivery)

South Island

3-4 working days (+ 2-3 working days for rural delivery)

International orders     

6-10 working days


SHIPPING CHARGES
Shipping rates are calculated based on delivery address and products purchased, please see in cart for pricing.
Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements.

RETURNS
We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at info@tailorskin.co and we will do our utmost to resolve the issue.
We cannot offer a refund for a change of mind, but will provide a credit note to be used on www.tailorskin.co only.
If within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price.
Please note we can only refund if goods are deemed to be faulty.

Return address:
Tailor Skincare
PO Box 14431
Kilbirnie 6211
Wellington
New Zealand