Delivery Timeframes

Expect 1-5 days for processing and packing your order.
If your order contains pre sale or backordered products your order will be held at packing until all items are available.
You will receive tracking info via email when your order is dispatched.

After dispatch the below time frames for delivery apply.

Place Time
North Island 2-3 working days (+ 2-3 working days for ruraldelivery)
South Island 3-4 working days (+ 2-3 working days for ruraldelivery)
International orders      6-10 working days

Additional delays may occur during New Zealand public holiday periods.

Shipping Charges
Shipping rates are calculated based on delivery address and products purchased, please see in cart for pricing.
Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements.

Returns Policy

We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at and we will do our utmost to resolve the issue. If within 30 days of purchasing you are not completely satisfied with your order, please contact and return for a full refund of the purchase price.
Please note we can only refund if goods are deemed to be faulty.

Return address:
Tailor Skincare
PO Box 14431
Kilbirnie 6211
New Zealand