DELIVERY TIMEFRAMES

Expect 1-5 days for processing and packing your order.
If your order contains pre sale or backordered products your order will be held at packing until all items are available.
You will receive tracking info via email when your order is dispatched.

After dispatch, the below time frames for delivery apply.
Please note, additional delays may occur during New Zealand public holiday periods.

Place

Time

North Island

2-3 working days (+ 2-3 working days for rural delivery)

South Island

3-4 working days (+ 2-3 working days for rural delivery)

International orders     

6-10 working days

Christmas 2020 Delivery Dates

The following cut-off dates are targets as advised by our delivery partners. Please order early to avoid any disappointment!
Please note all International cut-off dates are subject to change due to impacts on airfreight as a result of COVID-19. 

Place  Cut off date
New Zealand 20th December
Australia
7th December
South Pacific, Asia, North America, UK & Europe
4th December
Rest of the World 2nd December

SHIPPING CHARGES

Shipping rates are calculated based on delivery address and products purchased, please see in cart for pricing.
Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements.

RETURNS

We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at info@tailorskin.co and we will do our utmost to resolve the issue.
We cannot offer a refund for a change of mind, but will provide a credit note to be used on www.tailorskin.co only.
If within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price.
Please note we can only refund if goods are deemed to be faulty.

Return address:
Tailor Skincare
PO Box 14431
Kilbirnie 6211
Wellington
New Zealand