Tailor Gift Card

Shipping Rates

*Shipping rates are calculated based on delivery address & products purchased.

Customers outside New Zealand will also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. All prices are quoted in NZD

Pre Christmas Delivery & Cut Off Dates

To make sure you get your Tailor gems before Christmas, we recommend ordering before these dates:

Holiday Shut Down Period

The Tailor team will be taking a much needed break from the 23rd of December until the 10th of January. We'll be checking urgent customer support messages from time to time after the 5th of January and all other queries will be responded to after the 10th of January.

All orders placed between the 23rd Dec - 4th January will be dispatched from the 5th of January. Please allow 3 - 5 working days for your order to be dispatched.

Covid Shipping Update

We're shipping normally at all levels.

Due to changes in alert levels, our warehouse and courier partners are practicing physical distancing and contactless delivery. We have a single person in our warehouse processing and dispatching your orders within our normal time frame outlined below. However, our courier partners may experience some delays. For the most up-to-date information please visit NZ Post (for NZ, Australia, China) and DHL (for all other International orders).

Delivery

We offer same-day dispatch on all orders placed before 2pm (NZST) Monday-Friday.

We’ll send you an email when your order has been dispatched with your tracking details so you can easily track your order.

After dispatch, New Zealand orders are sent on an overnight service, please allow 1-3 business days*.

After dispatch, all International orders may take up to 3-10 business days*. 

*Above timing is an estimate only and may be longer for rural deliveries, during public holidays & promo periods.

A signature is required by default for all orders. Please manage your order and any changes via the tracking number that is sent in your tracking email.

Returns & Exchanges

We take every effort to make sure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at info@tailorskin.co and we will do our utmost to resolve the issue.

If within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price.

We cannot offer a refund for a change of mind, but will provide you with an exchange through a credit that can exclusively be used on www.tailorskin.co

Return address:
Tailor Skincare
PO Box 14431
Kilbirnie 6211
Wellington
New Zealand