My skin type is oily, why would I use an oil cleanser?
A very frequent misconception. An oil cleanser will replace dirty oils with clean, healthy oils, encouraging the skin to balance natural oil production. This equals happy skin.
Will my skin break out using an oil cleanser?
Yes, this can be normal to experience. It is called a purge, where you will see your skin often get worse before it gets better. This means a tendency to break out while the cleansing oil draws residual buildup from the skin. The purge stage usually lasts between two and three days, but in some cases can last up to two weeks depending on the amount of underlying skin congestion. During the purge stage, it is important to understand that this oil flow is normal and a sign that your skin is restoring balance and will start to lose its thick congested appearance.
Are your products natural?
The golden question. We combine natural, active ingredients with scientific formulations. Our formulas are 96-100% natural. We are also transparent and have included the % of natural ingredients on the front of the packaging so you know exactly what's in your skincare.
Are your products vegan and cruelty free?
Yes, vegan, cruelty-free, and absolutely NO animal testing (we don’t even ask our pets if our skin looks nice).
When should I start seeing results?
Skin takes time to renew, so we recommend using your Tailor products consistently, as per our recommended routine, for at least 4 weeks to see the full results. But many of our customers tell us they notice a difference after just a few uses!
Do you have free shipping?
Yes, we’re good like that. We offer Free Shipping on orders over $89 for New Zealand and Australia. More shipping information here.
Plus, we offer same-day dispatch on all orders placed before 2 pm (NZST) for New Zealand, and before 11 am (AEST) for Australia and international orders - Monday to Friday.
When should I expect my order?
We’re all about fast service here. After dispatch, New Zealand and Australian orders are sent on an overnight service, please allow 1-3 business days*.
Do you offer a 30-day Money Back Guarantee?
Yes! We believe in our products, but if within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price.
Do you offer Afterpay?
Yes, because we all like options. We offer Afterpay as a payment option, which you will be able to select at checkout.
Is your range pregnant and breastfeeding friendly?
Yes, we’re for everyone (literally). Tailor’s range is natural and safe to use while pregnant and breastfeeding. However, we always recommend you consult your GP first.
Is your range Dermatologically tested?
Yes, we’re for everyone (literally). Tailor’s range has been dermatologically tested to be safe on all skin types, including sensitive skin.
How do I know which products are right for my skin type?
We’d recommend our personal shopper, Tailor, AKA our skin quiz here.
Is your packaging environmentally-friendly?
Yes, and we wouldn’t have it any other way. You can learn more about our sustainable packaging and practices here.
Where are your products made?
Right here. Literally, our range is manufactured in New Zealand.