How often should I wash my towel?
This one's going to be key to your hygiene (& skin safety i.e. pimples). We'd recommend washing after each use, that's why having 2 towels on the go is perfect, one in the wash, and one in your bathroom vanity ready.
Are your products vegan and cruelty free?
Yes, vegan, cruelty-free, and absolutely NO animal testing (we don’t even ask our pets if our skin looks nice).
When should I start seeing results?
It can take up to 4 weeks of using Oil Cleanse as per our recommended routine, before you notice results. But! Our customers report seeing a difference the next day!
Do you have free shipping?
Yes, we’re good like that. We offer Free Shipping on orders over $50 for New Zealand and Australia. More shipping information here.
Plus, we offer same-day dispatch on all orders placed before 2pm Monday-Friday.
When should I expect my order?
We’re all about fast service here. After dispatch, New Zealand and Australian orders are sent on an overnight service, please allow 1-3 business days*.
Do you offer a 30-day Money Back Guarantee?
Yes! We believe in our products, but if within 30 days of purchasing you are not completely satisfied with your order, please contact info@tailorskin.co and return for a full refund of the purchase price.
Do you offer Afterpay or Laybuy?
Yes, because we all like options. We offer Afterpay and Laybuy payment options, which you will have the option to select both Afterpay and Laybuy at checkout.
Is your range pregnant and breastfeeding friendly?
Yes, we’re for everyone (literally). Tailor’s range is natural and safe to use while pregnant and breastfeeding. However, we always recommend you consult your GP first.
Is your range Dermatologically tested?
Yes, we’re for everyone (literally). Tailor’s range has been dermatologically tested to be safe on all skin types, including sensitive skin.
How do I know which products are right for my skin type?
We’d recommend our personal shopper, Tailor, AKA our skin quiz here.
Is your packaging environmentally-friendly?
Yes and we wouldn’t have it any other way. You can learn more about our sustainable packaging and practices here.
Where are your products made?
Right here. Literally, our range is manufactured in New Zealand.